Charities

Troubleshooting Stripe payments

Common Stripe issues and how to resolve them.

API access and integrations

How to access the Kayana Aid API to integrate donation data with your own systems.

GDPR and data deletion requests

How to handle donor data subject access and deletion requests under UK GDPR.

Withdrawing funds to your bank account

How and when Kayana Aid pays out donations to your connected bank account.

Fee structure explained

A transparent breakdown of Kayana Aid's platform fees and what's included.

Analytics and reporting

Using the Kayana Aid dashboard to understand donor trends, campaign performance, and Gift Aid.

HMRC Gift Aid submissions

How Kayana Aid collects Gift Aid declarations and how to submit them to HMRC.

Setting up your Hardware shop device

Unboxing, connecting, and configuring your Kayana Aid tap-to-donate terminal.

Verifying your charity status

The compliance review process, what we check, and how to speed up approval.

Registering your charity on Kayana Aid

How to sign up, what information you'll need, and what happens after you apply.