Charities

Troubleshooting Stripe payments

Common Stripe issues and how to resolve them.

Donation exports and integrations

What you can download today, and which integrations are not yet available.

GDPR and data deletion requests

How to handle donor data subject access and deletion requests under UK GDPR.

Withdrawing funds to your bank account

How and when Kayana Aid pays out donations to your connected bank account.

Fee structure explained

A transparent breakdown of Kayana Aid's platform fees and what's included.

Analytics and reporting

See the donation and campaign information available in your Kayana Aid dashboard.

HMRC Gift Aid submissions

How Kayana Aid collects Gift Aid declarations and how to submit them to HMRC.

Setting up your Hardware shop device

Unboxing, connecting, and configuring your Kayana Aid tap-to-donate terminal.

Completing Stripe verification

What Stripe checks and what happens after verification.

Registering your charity on Kayana Aid

How to sign up, what information you'll need, and what happens after you apply.